Refund policy
Returns & Refund Policy
At Heart Happy Glass, we, take great care in packaging in packaging and describing out stained glass supplies, handmade artwork, and specialty materials. Due to the fragile and unique nature of these products, all sales are considered final.
Returns & Exchanges
We do not accept returns, exchanges, or cancellations for:
- Stained glass sheets
- Specialty glass
- Handmade items
- Cut glass
- Supplies or tools
- Custom orders
- Sale or clearance items
Please review all product photos and descriptions carefully before purchasing. Many art glass products naturally vary in color, texture, opacity, and patterning.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the incorrect item, please contact us within 3 business days of delivery at hearthappyglass@gmail.com
Please include:
- Your order number
- Photos of the item(s)
- Photos of the packaging
- A brief description of the issue
Once reviewed, we will work with you to provide a replacement, store credit, or refund when appropriate.
Shipping Costs
Original shipping charges are non-refundable. Customers are responsible for any return shipping costs unless an item was sent incorrectly.
Lost or Delayed Packages
Heart Happy Glass is not responsible for carrier delays, lost packages marked as delivered, or shipping issues once an order has been accepted by the shipping carrier. Please contact the carrier directly for claims related to transit delays or delivery issues.
Questions
If you have any questions before purchasing, please contact us. We are happy to help clarify product details to ensure you feel confident in your order.